Ingredion Incorporated Customer Support Intern (Summer 2019) in Westchester, Illinois
The Ingredion Customer Support team is seeking a summer intern for 2019. As a Customer Support Intern, you will be a critical point of contact with Ingredion’s customer base; from the initial placement of orders for products through their delivery. In this role, you will work with colleagues in Logistics, Quality, Sales, and Manufacturing to collect information and resolve customer problems, ensuring high levels of happiness and customer retention.
As the Customer Support Intern, your responsibilities will include:
Processing customer orders for ingredient products, address questions, resolve issues, and respond to inquiries
Ensuring all customer complaints are tracked according to department and company procedure and serving as a liaison between external customers and internal functions to ensure customer happiness
Ensuring the accuracy of order data and implement to the order processing flow (system and processes) and maintaining up to date files according to the standard operating procedure
Developing and maintaining an understanding of Ingredion’s products in your area of responsibility in order to provide valuable information to the customer
Utilizing company databases to ensure procedures are followed, provide accurate information to the customer, and update documents as necessary
Prioritizing and executing multiple tasks accurately and in a timely manner
Interacting with and supporting team members; e.g. participating in group problem solving and team activities
The Customer Support Intern position is well suited for you if you:
Can build a deep understanding of the customer to ensure own work is responsive to customer needs
Prioritize work according to business needs and exhibit flexibility in support of changes
Help others and respond to their business needs to build outstanding working relationships
Seek to identify issues, consider alternative solutions, and take corrective action to resolve problems
Qualified Candidates will have:
Progress towards a Bachelor’s degree in Business, Science, or a Supply Chain related discipline with a minimum GPA of at least 3.0/4.0 preferred
Ability to work 40hrs per week during the summer internship term
Demonstrated experience resolving problems in a dynamic environment with the ability to successfully oversee, prioritize, and complete multiple tasks/activities at a time.
Business/math acumen, including the ability to think critically and recognize inconsistencies in numbers
Knowledge of Microsoft Office required
Hands-on experience with SAP or EDI is preferred
To be eligible for consideration, candidates must:
Currently possess unrestricted authorization to work in the United States. Ingredion does not intend to sponsor work visas with respect to this position or to provide this position as OPT or CPT.
Be a currently enrolled student in a Bachelor’s Program. If currently enrolled in an undergrad status, must have completed at least two years of coursework with status as a sophomore, junior or non-graduating senior.
If you have completed your degree, please consider other opportunities with Ingredion, posted at www.ingredion.com/careers.
As a Fortune 500 global provider of ingredient solutions, Ingredion offer great careers across various functions. If you are curious, confident, and believe in the power of game-changing ideas, we want you to make us part of your career formula. Successful: Grow with a leader. Ingredion is FORTUNE 500 company with consistently strong financial performance. Responsible: Thrive with an organization that lives its values. We drive relentlessly toward sustainable practices and responsible operations wherever we do business. Meaningful: Be proud of where you work and what you do. Ingredion enables innovation in foods, beverages and consumer products that touch lives around the world.
Yes, Within Country
Ingredion Incorporated is a leading global ingredient solutions provider to the food, beverage, paper and corrugating, brewing and other industries. Headquartered in Westchester, Illinois, USA, we turn grains, fruits, vegetables and other plant materials into value-added ingredients and biomaterial solutions. With more than 11,000 employees around the world, our ingredients make crackers crunchy, yogurts creamy, candy sweet, paper stronger and add fiber to nutrition bars.
If you are curious, confident, and believe in the power of game-changing ideas, we want you to make us part of your career formula.
What is the formula for a winning career?
It starts with joining a thought leader, innovator and true high performer, grounded in values and driven to innovate and advance. As a Fortune 500 global provider of ingredient solutions, Ingredion offers great careers across various functions—corporate, scientific, engineering and operations, sales and technical service, marketing and more.
Successful: Grow with a leader. Ingredion is FORTUNE 500 company with consistently strong financial performance.
Responsible: Thrive with an organization that lives its values. We drive relentlessly toward sustainable practices and responsible operations wherever we do business.
Meaningful: Be proud of where you work and what you do. Ingredion enables innovation in foods, beverages and consumer products that touch lives around the world.